Terms & Conditions

ENTERING THE ELECTRONIC STORE – GENERAL TERMS OF USE

The company with the distinctive title FIBES (hereinafter "The Company") welcomes you to its online store fibes.gr through which you can be informed about its products and place your online order remotely. The e-shop is the online store of the company with the name "BROSS KOROKITHAKIS S.A." and the distinctive title "FIBES", which is based in Thessaloniki at 16 K. Palama Street, VAT number 099775212 DOU FAE Thessaloniki, with GEMI number 058470404000, telephone number +30 2310526631, e-mail address info@fibes.gr. The sale of products through the online store is carried out in the context of retail sales and only by natural or legal persons who have the legal capacity to conclude a purchase. The company reserves the right to refuse the completion of a purchase to a person who does not have the capacity to purchase.

The present terms of operation and use of the website are fully compatible with the applicable European and Greek law, following the compliance of our company with the provisions of the General Regulation on the Protection of Personal Data 679/2016. The terms cover both orders from our online store and phone orders or orders made via social networks. The user who visits the website acknowledges that he has received full knowledge of them, accepts them expressly and unconditionally and undertakes the obligation to comply with them while also acknowledging that any purchase or sale takes place within the framework of the Civil Protection, which is posted on our website.

In the context of compliance with article 4 of Presidential Decree 131/2003, the company informs you of the following:

1. SPECIAL DETAILS – ONLINE STORE INFORMATION

Our online store belongs to the company with the name "FIBES" AΕΙ BROSS KOROKITHAKIS S.A. Company address: Kosti Palama 16, Thessaloniki, P.O. 54630 Contact E-mail: info@fibes.gr Telephone number: +30 2310526631

The use of our online store and the making of your purchases through it are determined and governed by the following terms and conditions. Before entering and using the fibes.gr online store, read carefully and make sure that you understand and that you agree with the said terms, rules, declarations and conditions as well as the protection policy, since your further use and browsing of the fibes.gr website implies your express and unreserved consent and acceptance thereof.

The company reserves the right to unilaterally modify or change the content of the fibes.gr website at any time without prior notification to the users. Visitors/users are responsible for periodically checking whether there have been changes to these terms of use, and the date of their change is indicated in the corresponding section that is changed. The company informs users through the corresponding section of this website about any changes to the terms of transactions. Any modification or change does not apply and does not affect orders already placed for execution. The terms and conditions of use of the website and the transactions carried out through it are in accordance with the provisions of the current Greek and European legislation, which concern the protection of transactions and the consumer in the context of electronic commerce. The contracts of the online store are carried out in the Greek language, which you declare that you understand (writing and reading). The use of the online store by minors or persons lacking legal capacity is prohibited.

By logging in, you declare that you are an adult and have legal capacity, and you commit that you will not allow the use of your information and login codes by minors or persons lacking legal capacity. If such use is made of your details and passwords, you are responsible. For this reason please observe the basic rules of internet transaction security.

2. INFORMATION & PRODUCTS PROVIDED

The company is committed to the quality, completeness and validity of both the information listed on its website, as well as the essential characteristics of the products posted on the website, as well as the accuracy of the information regarding the services provided by the company's online store . In the context of good faith, the company is not responsible for errors of a technical or typographical nature, which may have occurred unintentionally or due to interruptions in the operation of the website due to force majeure.

To facilitate the search of our products, our website includes some subsections by product categories, which you can buy or category of our company's offers as well as a help guide to find the right size for each product category. The sub-sections and search tools are set up solely to facilitate your navigation in the online store and the search for the products you are interested in, without taking into account any additional criteria or other parameters that may determine your choice or create your profile as a consumer. Our company bears no responsibility towards you or any third party, regarding the automated results, which are extracted from the use of the aforementioned tools.

3. CREATING AN ACCOUNT

On our website there is a form to create an account in our online store for your purchases from it, so that with a username and password you can enter your own personal account to receive information about our news and special offers from the store us. It is not necessary to create an account for your purchases as there is also a special form for purchasing without registration from our online store.

To create a user account, go to the home page of our online store, click on the icon with the lock and then on the icon with the little man labeled Login, where you are asked to enter your e-mail and a password. By submitting your information in the registration form in your personal account, you are invited to read and accept the present Terms of Use and Privacy Policy of our online store by clicking on the corresponding icon and clicking on the "I accept" button. Then an authorized employee of our store contacts you by phone to confirm your order and provide clarifications. In the same context, you are given the option to log in via Facebook or Google passwords. Any information you provide to us either through your account or through the contact form or at checkout, you warrant that it is completely correct, true and accurate and that we can identify you. Your details are stored in a secure file on our website. Your rights regarding your personal information are also included in the Privacy and Personal Data Protection Policy. You have the option to delete your account at any time, however this will result in you not being notified of special offers from our store.

4. ORDERS AND PURCHASE COMPLETION

Clicking on the image of the product you wish to buy displays the price, color and size of the product. Then click on the "BUY" button. The product is then added to your shopping cart and you are given the option to either continue shopping or complete the specific purchase. Then, to complete the purchase, click on the "PROCEED TO CHECKOUT" button. You are then asked to log in to your account if you have already created one, or create an account if you wish, or complete your purchase without registering. In the next steps you choose the shipping address of the product and the rest of the shipping information and finally the method of payment for the product. Your personal data that you provide us with the above forms are protected in accordance with the Personal Data Protection Policy that you have already accepted and the General Regulation of Personal Data Protection 679/2016. Upon completion and shipment of your purchase, you will also be sent a retail receipt from our company. Our product prices include VAT and apply to products for sale from our online store.

5. COMMERCIAL COMMUNICATION

You can, if you wish, receive newsletters by entering your details in the form, which opens when you enter our website. For the protection of your data, the provisions of the Personal Data Protection and Privacy Policy apply, which you are asked to accept at the time after entering your personal data. The note "I have read and accepted the Privacy and Personal Data Protection Policy" appears, and then you need to press the "I accept" button.

6. LIMITATION OF LIABILITY

The company cannot guarantee the availability of the displayed products. However, it is committed to promptly informing consumers of their unavailability. The company is only liable for gross negligence and fraud, in case of delay in the delivery of ordered products and for information it gives or services it provides through its website.

The company's online store is not responsible for any technical problems that may occur to users when they attempt to access the website or during their visit to it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, the company does not bear any responsibility for acts or omissions of third parties and especially wrongful interventions by third parties in products and/or services and/or information, available through its online store. Where this website contains references to third-party websites, fibes.gr is not responsible for the content of these pages, as well as for any damage or harm that may arise from their use, as the visitor has access to them exclusively at his own risk choice and responsibility.

7. USER OBLIGATIONS

The users of the fibes.gr online store accept and undertake that they will not use the company's online store to send, publish and generally in any way transmit illegal, harmful, threatening, racist, offensive, annoying, defamatory, defamatory, vulgar, content that is obscene, libelous or harmful to minors. The above content is not allowed according to the legislation and the written provisions to be rebroadcast. In addition, visiting the fibes.gr website and making transactions through it must be done for personal and private use and exclusively for legal purposes and in a way that does not limit or prevent its use by third parties. The visitor is obliged to use the website in accordance with the law, good manners and the present conditions and not to carry out acts or omissions that can cause damage or malfunction thereof or affect or endanger the provision of fibes services .gr.

Users are not entitled to transmit inside information and confidential information obtained or disclosed as part of business relationships or covered by confidentiality agreements, nor information that infringes any patent, trademark and secret, copyright or other proprietary rights of third parties. Finally, users may not hack and install software viruses or any other codes, files or programs designed to interrupt, damage, destroy or prevent the operation of any computer software or hardware, intentionally or unintentionally; because any such action violates the applicable Greek and Community legislation and its provisions. Furthermore, users may not, by visiting the company's website, harass third parties in any manner and content, or use the website to collect or store users' personal data.

8. WITHDRAWAL

You have the right by law to withdraw from this contract in the event that you are a consumer, i.e. a natural person acting for reasons that do not fall within your commercial, business, craft or self-employed activity, without giving any explanation without prejudice to terms of article 10.2 below, by notifying the company within 14 days of you taking physical possession of the goods.

In order to exercise the right of withdrawal, you will inform the company by any reasonable means of your decision to withdraw from this contract within 14 days including a clear statement of withdrawal by email to info@fibes.gr.

In case of sending the withdrawal statement by email, the company will send you a confirmation of receipt of your withdrawal. However, based on the law, you yourself bear the obligation to prove the exercise of the right of withdrawal and return of the products as defined below.

a) For the exercise of withdrawal to be legal, you must inform the company as above within 14 days and return the product within 14 days at the latest from the notification of the exercise of withdrawal.

b) You must send the products back to the following address: “FIBES” K. Palama 16, TK 54630 Thessaloniki.

c) You will bear the immediate cost of returning the goods. The cost depends on the price list of the courier company you choose.

d) For a return to be accepted, the product must (cumulatively):

- be in the condition received

- be complete

- to bring with him all the documents that accompanied the product (original purchase documents and any other accompanying form or item, e.g. labels, tags, warranty form, instructions for use, etc.).

Consequences of withdrawal

a) If you lawfully withdraw, the company will return to you all monies received from you without undue delay. The company is entitled to delay the refund until it has received the Goods back or until you have provided us with evidence that you have sent back the goods, whichever occurs first. In the event that the order concerned several products and only part of them is returned, it is understood that the money that will be returned will correspond to the part of the products that was duly returned.

b) You expressly agree that the company will refund the money either by returning the amount to your credit card or your account if you have paid by this means, or by depositing the money to a bank account that you indicate to us, if you have paid by cash on delivery. To this end, you should fill in the withdrawal form with the IBAN number of the bank account to which you want the refund to be deposited. You must provide correct information to the company, which in any case is released from the obligation if it pays to the number you stated.

9. APPLICABLE LAW

These terms are governed by and interpreted in accordance with the laws of Greece and incorporated European legislation. You agree by accepting these Terms and Conditions that you submit to the exclusive jurisdiction of the courts of the city of Thessaloniki in Greece.

In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) process is now provided throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase he made from our Website, he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (platform ODR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage , which enables consumers and suppliers to submit any disputes that arise from online purchases, to online resolution. The certified Alternative Dispute Resolution Body (ADR) for this purpose is: the European Consumer Center of Greece (ECCGREECE) – Consumer Advocate, Alexandras Avenue no. 144, 11 471, Athens, +30 2106460284 +30 2106460784 info@eccgreece.gr and url http://www.synigoroskatanaloti.gr/.

It is pointed out that a necessary condition for the consumer to apply to the Alternative Dispute Resolution procedure is to have previously communicated his problem to us at info@fibes.gr in order to find a solution. The ADR process is based on the law, non-binding for the parties who can withdraw from it at any time. The consumer can contact the above-mentioned AED body in order to guide him throughout the process of submitting and processing his complaint. For more information about alternative dispute resolution you can visit the website http://www.efpolis.gr/el/epanorthosi-askisi-dikaiomaton/79-exodikastiki-epilisi.html.

10. THE AGREEMENT BETWEEN US

We have the right to:

a) Change at any time, after updating the date, part or all of these terms of use, which changes will be effective from their posting

b) To renew or upgrade or limit part or all of the content and products of the online store

c) To renew or upgrade part or all of the external appearance of the structure or composition of the online store

d) The company also reserves the right at any time, without justification and without prior notification to the website visitor, to cancel, permanently or temporarily suspend or terminate the operation of the website

e) It is underlined that the company reserves the right to modify the products provided for sale, to permanently or temporarily cease the sale of products (some or all) of specific or all suppliers without prior notification to the user

f) To modify the mode of operation of the online store and the charges, as well as

g) To post offers for a specific period of time and/or until stocks are exhausted, to carry out regular or extraordinary discounts, to hold contests, etc.

In the event that any term of the contract is deemed to be abusive or invalidated, this does not affect the other terms of the contract which are still valid and binding on the parties.

Thank you for choosing us!!